At Original Artisan, we take great care ensuring the goods you purchase on this site reach you in good condition and as quickly as possible.
FREE Priority & Express Shipping on All UK Mainland Orders
All mainland UK orders, no matter how large or small qualify for free UK priority shipping, provided by either Royal Mail, UPS, Parcelforce or DPD Courier Services.
Most of our smaller items such as strings, tuners, picks & general musical accessories will be shipped via Royal Mail First Class post or Royal Mail 24 service with delivery confirmation. Items usually arrive either the next day or within 1 or 2 working days following the day of posting.
Larger instruments including charangos, ukuleles, guitars, amplifiers etc. will be sent out using courier services such as DPD, UPS, Parcelforce or Royal Mail Special Delivery. These services normally aim to deliver items the next day working day.
In general the delivery services we use are very fast and efficient, however in case of service issues which are beyond our control such as those relating to the Coronavirus pandemic, or at times of the year when excessive strain is placed on the delivery services such as Christmas and New Year, please allow a few days extra for your item to arrive to cover any potential problems with delays or detours your item may encounter on the way.
Dispatch Time
Most smaller items such as strings & musical accessories purchased before 4.30pm Monday to Friday & 11.30am Saturday will be shipped on the same day.
Larger items requiring courier services i.e ukuleles, amplifiers and guitars etc. purchased before 12pm will be shipped the same day. Those purchased after 12pm will be shipped the next working day due to courier collection times.
International Shipping
Coronavirus Notice
Unfortunately due to the coronavirus pandemic, international shipping has been temporarily suspended due to the long delays and transit times customers are experiencing caused by the strain on postal services in many countries affected by the health crisis.
We hope to be resuming our international shipments as soon as possible but at the moment we are only processing UK orders.
Exceptions : If you do have a specific request and require your item to be shipped internationally despite the potential problems that may be caused by the pandemic, please get in touch with us and we will be happy to discuss your needs.
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Smaller items sent internationally will be shipped via RM International Small Parcels with the Royal Mail International Tracked, Signed or Tracked and Signed priority service applied to each package, depending on the services available in the receiving country.
Royal Mail aims to deliver packages to European destinations in around 5 – 7 working days and Rest of World destinations in around 10 – 12 working days.
Delivery times may vary depending on the efficiency of the postal service in the destination country.
Larger international packages such as guitars will usually be shipped ship via Parcelforce Worldwide Global Priority and depending on the destination, usually take between 4 – 7 working days to arrive.
Once again, due to mail service issues in the receiving country which are beyond our control, please allow an extra few days for your item to arrive to cover any potential problems with delays or detours your item may encounter on the way.
Business Days
Working days in regards to postal delivery services are defined as weekdays from Monday to Friday. Weekends and public holidays are not included as working days.
Shipping Costs
UK Mainland
Smaller Items – Strings & Musical Accessories – Royal Mail 1st Class & RM24
FREE
Royal Mail Special Delivery Before 1pm
£9.99
Larger Items Including Amps, Guitars & Ukuleles – Courier Express Delivery – DPD, UPS & Parcelforce
FREE
Scottish Highlands, UK Islands & Remote Areas
Smaller Items – Strings & Musical Accessories – Royal Mail 1st Class & RM24
FREE – Please allow extra days for deliveries to remote locations.
Royal Mail Special Delivery Before 1pm
£9.99 – Please note that for Scottish Highlands, UK Islands and Remote Areas, this service can take up to 5.30pm the next working day for some postcodes, 2 working days for more remote locations and up to 3 working days for some islands.
Larger Items Including Amps, Guitars & Ukuleles – Courier Express Delivery – DPD, UPS & Parcelforce
£14.99 – Please allow extra days for deliveries to remote locations.
Channel Islands & Northern Ireland
Smaller Items – Strings & Musical Accessories – Royal Mail 1st Class & RM24
FREE
Royal Mail Special Delivery Before 1pm
£9.99 – Please note that for Channel Islands & Northern Ireland, this service can take up to 5.30pm the next working day for some postcodes and up to 2 working days for more remote locations.
Larger Items Including Amps, Guitars & Ukuleles – Courier Express Delivery – DPD, UPS & Parcelforce
£23.99 – Please allow extra days for deliveries to remote locations.
International
International shipping costs are calculated and shown on our ‘Checkout Page‘ and will vary greatly depending on the country the buyer is purchasing from, the size and weight of the package and the total value.
Final shipping costs are shown once buyers complete the billing and shipping address details on the checkout page. Once the country of shipping has been selected, the checkout page will automatically update to show your shipping fees and total order costs.
Insurance
All items are sent with adequate postage insurance to ensure any losses or breakages are covered.
Customer Guarantees and Returns
Please see our guarantee and returns page for more details.
Click here to visit our contact page if you have any further queries.
